Global Pharmaceutical Firms
This major pharmaceutical company processes five million pages
per year, primarily involving documents critical to research and FDA compliance. In order to comply with FDA regulations, records and electronic signatures must be protected and backed up in a human-readable format.
Situation
Two leading global pharmaceutical firms shared similar problems – coping
with an ever-increasing archiving volume, while providing for
effective disaster recovery of physical records management.
Objective
Create a highly efficient and centralized process for managing physical records that minimizes paper requirements, speeds conversion, saves space, and enables creation of a digital archive.
Solution
Kodak Digital Science Document Archive Writers 4800
(DAWs) which rapidly convert digital documents to
analog, human-readable images stored on microfilm.
Order Processing Applications
Guideposts produces and publishes a host of inspirational products including magazines, books, cards and music. Their lead publication, Guideposts magazine boasts a paid circulation of over 2.6 million. Almost all orders arrive via U.S. mail, with only a small percentage of business coming in via the Internet. When you process roughly 2.5 million forms and orders a year, you need a reliable, productive, cost-effective scanning solution. And while everyone wants that kind of performance, it becomes ever more critical when you're a not-for-profit organization like Guideposts.
With their old system, operators struggled with many issues that decreased productivity and increased frustration. Frequent paper jams tried patience, and it wasn't easy to tell which documents had been scanned. resulting in many rescans of complete stacks.
Situation
Guideposts discovered that the manufacturer would no longer support their current scanner and software.
Objective
Find a scanning solution offering high performance,
ease of use, ongoing support, and an upgrade path.
Solution
A combination of a [Kodak i830 Scanner] and [AnyDoc Software], provided through Document Conversion Associates (DCA), an Authorized Reseller of Kodak Document Imaging Products.
Comments
"
We're now 20% more productive... it's like we are freeing
up an operator for 10 weeks a year to do other important tasks,
instead of being tied to the scanner." Marie Twomey, Manager
of Data Entry
Document Conversion Associates (DCA) Proof of Delivery Solution
Industries
- Transportation and Trucking
- Distribution
- Manufacturing
Executive
Summary
Companies that are responsible for delivering goods must assure that once the delivery has been made, the driver obtains and accurately records the “proof of delivery”. All necessary documentation must be recorded quickly so that financial systems are updated and invoices are sent and collected in a timely manner. All too often, when disputes occur, shipping and proof of delivery documents need to be located rapidly in order to resolve the dispute. Not having this information readily available, almost always results in delayed payments and collection issues.
Solution
DCA has successfully designed and implemented many Proof of Delivery systems that have enabled companies to scan and index signed bill of lading documents and invoices. By scanning and indexing the shipping documents, customer service representatives can answer customer questions and resolve shipping disputes by electronically retrieving this information. The solutions that perform these functions are:
- EMC/Documentum Application Xtender
- EMC/Documentum Web Xtender
- Kofax Ascent Capture
- OCR for AnyDoc
Benefits
- Fast access to signed proof of delivery documents
- Improved customer service
- Improved cash flow
- Faster resolution of shipping disputes
- Reduced effort in locating documents
Partial List of Clients
- Volpe Express - Trucking
- Clayton Concrete - Construction
- Silverline Windows - Window Manufacturer
- Kraft - Foods Manufacturer
- Dana Transport - Trucking