Health Care Services

Situation
 
Third party Healthcare Services Companies work with Pharmaceutical Clients to manage and promote the Pharmaceutical drugs to Health Professionals in the field. These companies must strictly track the inventory and distribution of the sample drugs.
 
Objective
 
There is a vast amount of paper processing for a sample drug to be delivered to a healthcare professional in a regimented time frame. Aside from the processing of the sample order, strict guidelines and rules must be followed to make sure a physician receiving a drug has the right to prescribe it. Healthcare Services companies, and their Pharmaceutical clients, need to streamline and make this process efficient and error free. Relying on a paper process is cumbersome and prone to errors. Not to mention expensive.
 
Solution
 
DCA has worked with these Healthcare Service Companies to automate the distribution and sample accountability processes. With the use of AnyDoc for automated forms capture and EMC ApplicationXtender for the archive of orders and supporting paperwork, samples can be shipped and tracked easily. Customer Service representatives have orders and supporting documentation at their fingertips so any possible inquiries can easily be dealt with.