Order Processing

Guideposts

Guideposts produces and publishes a host of inspirational products including magazines, books, cards and music. Their lead publication, Guideposts magazine boasts a paid circulation of over 2.6 million. Almost all orders arrive via U.S. mail, with only a small percentage of business coming in via the Internet. When you process roughly 2.5 million forms and orders a year, you need a reliable, productive, cost-effective scanning solution. And while everyone wants that kind of performance, it becomes ever more critical when you're a not-for-profit organization like Guideposts.

With their old system, operators struggled with many issues that decreased productivity and increased frustration. Frequent paper jams tried patience, and it wasn't easy to tell which documents had been scanned. resulting in many rescans of complete stacks.

Situation

Guideposts discovered that the manufacturer would no longer support their current scanner and software.

Objective

Find a scanning solution offering high performance, ease of use, ongoing support, and an upgrade path.

Solution

A combination of a [Kodak i830 Scanner] and [AnyDoc Software], provided through Document Conversion Associates (DCA), an Authorized Reseller of Kodak Document Imaging Products.

Comments

" We're now 20% more productive... it's like we are freeing up an operator for 10 weeks a year to do other important tasks, instead of being tied to the scanner." Marie Twomey, Manager of Data Entry