Proof of Delivery

Industries

• Transportation and Trucking
• Distribution
• Manufacturing

Executive Summary

Companies that are responsible for delivering goods must assure that once the delivery has been made, the driver obtains and accurately records the “proof of delivery”. All necessary documentation must be recorded quickly so that financial systems are updated and invoices are sent and collected in a timely manner. All too often, when disputes occur, shipping and proof of delivery documents need to be located rapidly in order to resolve the dispute. Not having this information readily available, almost always results in delayed payments and collection issues.

Solution

DCA has successfully designed and implemented many Proof of Delivery systems that have enabled companies to scan and index signed bill of lading documents and invoices. By scanning and indexing the shipping documents, customer service representatives can answer customer questions and resolve shipping disputes by electronically retrieving this information. The solutions that perform these functions are:

• EMC/Documentum Application Xtender
• EMC/Documentum Web Xtender
• Kofax Ascent Capture
• OCR for AnyDoc

Benefits

• Fast access to signed proof of delivery documents
• Improved customer service
• Improved cash flow
• Faster resolution of shipping disputes
• Reduced effort in locating documents